Refund policy
Refund Policy – Vesper
At Vesper, we are committed to delivering high-quality products and a smooth shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items (not due to our error)
- Items without original packaging
- Clearance or final sale items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us with proof (photos/videos).
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Order Issues
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account and contact your payment provider. If the issue persists, reach out to us.
Contact Us
For any questions or support, please contact us via our store contact page or email. Our team is always ready to assist you